The call’s context
is ready in Attenda Panel.
Attenda Panel centralizes the work prepared by Attenda Voice: requests, context and work pending review. Your team accesses it based on their role and decides how to continue.
Appointment request
Person identified · Downtown branch
Contact request
New person · Call back
Appointment request
Person identified
The call doesn’t end in a lost transcript
Work prepared, not automated
Every call or request handled by Attenda Voice can leave a request prepared in Attenda Panel, with the context needed to review it.
- Appointment requests, pending review — not confirmed automatically
- Contact requests, for when a call needs to be returned
- Structured context: reason, relevant details and origin
- Status visible at every moment, from pending to closed
People, branches and context
People and context
Attenda can link a call’s context to the corresponding person when the flow and customer data allow it — enough to understand who the team is dealing with, not a universal CRM.
Company and branches
When a company works with several locations or branches, Attenda can keep the context organized according to the available configuration.
What is inside Attenda Panel
The panel is where your team works. These are the spaces they will find there.
People
A record for each person you attend to: their contact details, their address and how they relate to the organisation.
Requests
What someone is asking for. It is what Attenda Voice records when a call comes in. Requests can be searched, filtered, assigned to someone on the team and tied to an appointment.
Calendar
The appointments.
Tasks
The work to be done, with its whole course: from the moment it opens until it closes.
Notes and activity
The notes your team writes on a record, and the timeline of what has happened on it.
Suppliers
Who provides each service and how far their territory reaches, so you know who a job can be given to when your own team is not the one doing it.
Organisations
For when the client is a company rather than a person: their record and their portfolio.
Documents
The document file, which can be opened on a person, a supplier, a request or an organisation.
Each person sees what applies to them
Each team member accesses Attenda Panel based on their configured role and scope — not everyone sees the same information.
AI prepares. Your team decides.
Attenda Panel doesn’t make decisions for the team. It organizes the work so someone can review it and decide how to continue.
- Review a pending request
- Confirm what applies
- Continue contact with the person
- Close the work once resolved
Frequently asked questions
Want to see Attenda Panel adapted to your case?
We’ll talk through how you organize work today and what would make sense to centralize first.
Book a 20-minute demoAttenda is a product by Serveis Digitals.