The call comes in.
Attenda Voice prepares the next step.
Attenda Voice holds a natural conversation, gathers the context of the call, and only executes what’s configured and permitted. Everything else is left ready in Attenda Panel for your team to continue.
Incoming call
Attenda Voice assistant
Request prepared
Response with authorized information
What happens during a call
Call comes in
Attenda Voice answers and identifies itself as an AI assistant.
Identifies what’s needed
Interprets the caller’s query or request.
Looks up or gathers information
Uses the information the company has authorized to answer or complete the context.
Executes or prepares
Performs the permitted action if it’s configured, or prepares a structured request.
Attenda Panel receives the context
The information is organized and left ready for review.
Your team continues
Reviews the request, decides, and closes it.
What Attenda Voice can do
Ho fa
- Handles calls with AI and holds a natural conversation.
- Always identifies itself as an AI assistant.
- Gathers the context needed from each call.
- Looks up information the company has authorized.
- Can execute actions that are configured and permitted.
- Applies the configured rules and business hours.
- Leaves the next step ready for your team to continue.
No ho fa
- Doesn’t confirm appointments or services on its own.
- Doesn’t assign staff or handle payments.
- Doesn’t make final decisions — it prepares the information for your team to decide.
What it can prepare or execute
Depending on each company’s configuration, Attenda Voice can:
Verify identity
When the flow requires it and the corresponding integration is configured.
Collect an appointment request
It doesn’t book or confirm it — it’s left pending review.
Prepare a contact request
So someone on the team can call back when needed.
Log the context
The reason and relevant details of the call, in a structured way.
End the conversation
Correctly and in a controlled way when the caller wants to finish.
The call doesn’t end in a lost transcript
The useful information is left ready in Attenda Panel, as a request pending review, so your team can continue without recovering context from scratch.
Learn about Attenda PanelRequests pending review, not confirmed automatically
Call context organized and readable
Coverage by branch, when the company uses it
Adapts to each company
Every Attenda Voice implementation can define:
- Authorized information (services, hours, operational data)
- Business hours and after-hours rules
- Available actions
- Conversation flows
- Criteria for handing off to the team
This configuration is defined with our team before activation — it isn’t necessarily full self-service from a dashboard.
AI prepares. Your team decides.
AI identified
Attenda Voice always identifies itself as an AI assistant.
Authorized information
It only answers with what your company has validated.
Limited actions
It only does what’s configured and permitted — everything else is left pending.
Human control
Relevant decisions remain under review by your team.
Frequently asked questions
Want to see Attenda Voice adapted to your case?
We’ll talk through how you handle calls today and what would make sense to prepare first.
Request a demoAttenda is a product by Serveis Digitals.